5/ Intérêt de la certification

Il y en a au moins deux intérêts pour la certification du SMQ :

  1. L'intérêt principal réside dans l'obligation, pour l'entité certifiée, de rendre compte sur l'efficacité de son SMQ lors d'audits programmés à fréquence régulière effectués par l'organisme certificateur et, par là même, d'être dans une sorte d'obligation à maintenir le SMQ en accord avec les exigences du référentiel de certification sous peine de perdre cette certification/
  2. D'autre part, pour l'utilisateur (client, donneur d'ordre, ...) qui décide de confier travaux ou services à une entité certifiée, l'intérêt réside dans le fait que, même si l'obligation de certification n'est pas mentionnée au contrat qui lie les deux parties, l'entité certifiée doit se conformer et apporter réponse à toutes les exigences du référentiel de certification pour toutes les activités qu'elle effectue pour construire, fournir et/ou livrer le service ou le produit et donc d'être en mesure de fournir toutes les preuves de conformité aux exigences du référentiel comme par exemple, dans le cas du référentiel ISO 9001 :
  • l'obligation d'assurer la maîtrise documentaire (documents fournis par le client et documents produits par l'entité),
  • la disponibilité des ressources humaines compétentes sur la base de la formation initiale et professionnelle, du savoir-faire et de l'expérience,
  • les activités requises de vérification, validation, surveillance, contrôle et essai spécifiques au produit,
  • les critères d'acceptation du produit, la maîtrise des dispositifs de surveillance et de mesure,
  • etc...( d'autres points qui peuvent éventuellement être mentionnés et/ou vérifiés chez le fournisseur ou le sous-traitant lors de la qualification et/ou de la consultation).

8 votes. Moyenne 2.75 sur 5.

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